Excellence
Thoughtful care delivered consistently, professionally and with purpose.
Independence begins
with being understood.
We’re Fortune Smiles. We bring specialist knowledge and a caring approach to supporting people on their pathways to independence.
WHO WE AREA shared belief
A shared belief
in what’s possible.
Our staff, the people we support, carers and families helped shape our mission and values. They guide the way we work and the decisions we make.
We provide support that responds to individual needs, through accommodation-based services, floating support and community support. We also support people who are not our tenants.
We work in partnership with the people who use our services, staff, stakeholders and commissioners to develop flexible, personalised support. Our focus is on positive outcomes and each person’s best interests.
“We know what’s right, we follow our heart and we do what it takes to support people on their pathways to independence.”
THE FORTUNE SMILES PHILOSOPHYSupport built around real life.
Personal care & wellbeing
Cooking & healthy eating
Managing medication
Maintaining the home
Education & employment
Bills & budgeting
Maintaining a tenancy
Benefits support
Social & leisure activities
The support offered is shaped around individual needs. Talk to us about what matters to you.
THE FORTUNE SMILES APPROACHGood care starts
Good care starts
with seeing you.
Different lives. Different ambitions.
The same commitment to thoughtful,
personalised support.
Aspiration
Recognising potential and creating space for personal goals.
Partnership
Working together with individuals, families, staff and commissioners.
Trust
Acting with integrity, openness, respect and genuine accountability.
Tailored support
Seeing each person and responding to their individual needs.
Professionalism
Building warm relationships through skilled, positive and reliable care.
HERE TO HELP YOU TAKE THE NEXT STEPA conversation can
A conversation can
change what’s possible.
For individuals, families, social workers,
local authorities and commissioners.